Privacy Policy
This Privacy Policy (hereinafter referred to as "this Policy") is formulated by Toiletju (hereinafter referred to as "we") to clarify the scope, method, purpose, and protection measures for our collection, use, storage, transmission, and sharing of users' (hereinafter referred to as "you") personal information and privacy data, and to inform you of your rights regarding your own privacy information and how to exercise them. We deeply understand the importance of personal privacy and will always adhere to the principles of legality, legitimacy, necessity, and good faith, and take strict technical and management measures to protect the security of your privacy information. Please carefully read and fully understand all the contents of this Policy before accessing, browsing, or using the Toiletju website (hereinafter referred to as "this website") and related services. Your access to, browsing, or use of this website and related services constitutes your agreement to all the provisions of this Policy. If you do not agree to any content of this Policy, you should immediately stop accessing, browsing, and using this website and related services.
Types of Information Collected
Personal Information: Refers to various information recorded electronically or otherwise that can, alone or in combination with other information, identify a specific natural person or reflect the activities of a specific natural person, including but not limited to name, phone number, and email address.
Privacy Data: Refers to various types of data generated during your use of this website and related services that are associated with your personal identity, including but not limited to personal information, account information, transaction records, browsing history, and operation logs.
Anonymization: Refers to the process of processing personal information to make it impossible to identify a specific natural person and to restore it.
De-identification: Refers to the process of processing personal information to make it impossible to identify a specific natural person without the aid of additional information.
Cookie: Refers to a small text file stored on a user's local terminal device by a website for purposes such as identifying the user and recording user preferences.
Third-Party Service Providers: Refers to external institutions or organizations that provide us with services such as technical support, payment processing, logistics and distribution, and data analysis.
What Privacy Information is Collected?
Registration and Account Management Information: Information you provide to us to identify you when registering an account on this website, including but not limited to your name, phone number, and email address; information you supplement or update when modifying your account information.
Transaction-Related Information: Information generated when you conduct transactions such as shopping and making payments on this website, including but not limited to order information (product name, quantity, price, order number), payment information (payment method, payment account information, transaction serial number), and logistics information (recipient's name, address, contact information, tracking number).
Browsing and Usage Information: Information generated when you access, browse, and use this website and related services, including but not limited to the pages you browse, time spent on the site, search history, clicks, access device information, and network connection information.
Other Information: Feedback and inquiries you voluntarily submit to us; information you provide when participating in activities organized by this website; and information about you that we obtain from third parties with your consent.
Information We Collect Through Automated Data Collection Technologies
When you browse and use our website, we may use automated data collection technologies to collect certain information about your device, browsing behavior, and patterns, including:
• Detailed information about your visits to our website, including traffic data, location data, and other communication data, as well as the resources you access and use on the website.
• Your computer and internet connection information, including your IP address, operating system, and browser type.
We may also use these technologies to collect information about your online activity over a period of time and on third-party websites or other online services (behavioral tracking).
The information we collect automatically may include personal information, which we may retain or associate with personal information we have otherwise collected or received from third parties. This helps us improve our website and provide better, more personalized services, including enabling us to:
estimate our audience size and usage patterns.
store your preference information so we can tailor our website to your individual interests.
identify you when you revisit our website.
Why is This Privacy Information Collected?
For account registration and management: Collecting your registration information is to verify your identity, create a unique account for you, facilitate your login and account management, and ensure account security.
For transaction functionality: Collecting transaction-related information is to process your orders, complete the sales, payment, and logistics processes, ensure smooth transactions, and provide you with order tracking, after-sales service, and other related services.
For optimizing website experience: Collecting browsing and usage information is to analyze your usage habits and preferences, provide you with personalized product recommendations, page displays, and service content, optimize website functionality and user experience, and improve website efficiency.
For information security: Collecting device information, IP addresses, and other information is to identify and prevent cybersecurity risks, detect and prevent fraud, account theft, and other illegal and irregular activities, and protect your account and transaction security.
For customer service: Collecting your feedback, inquiries, and complaints is to respond promptly to your needs, resolve problems you encounter while using this website and related services, and improve customer service quality.
For marketing activities: Collecting relevant information is to push product information, promotional activities, and other marketing information from this website to you.
To comply with legal and regulatory requirements: to collect relevant information within the scope of laws and regulations in order to fulfill legal obligations.
How to Use:
For account registration, login, and management, ensuring your normal use of account-related functions.
For order processing, payment completion, and logistics arrangement, providing you with transaction-related services, including order inquiry, after-sales rights protection, and transaction dispute resolution.
For analyzing user behavior and preferences, optimizing website design, functions, and services, providing you with personalized product recommendations and user experience.
For preventing and combating fraud, theft, and other illegal and irregular activities, ensuring account and transaction security.
For responding to your inquiries, complaints, and feedback, resolving problems you encounter during use.
For sending you marketing information, promotional activity notifications, etc. If you explicitly refuse to receive them, we will stop sending you such information.
For data analysis and business statistics, improving our service quality and operational efficiency. Such analysis and statistics will anonymize or de-identify information and will not identify specific individuals.
Within the scope permitted by laws and regulations, for fulfilling other legal obligations or achieving other purposes stipulated in this policy.
Without your explicit consent, we will not use your privacy information for any purpose not listed in this policy.
Storage
Storage Method: We store your privacy information on servers that meet security standards, employing encrypted storage, access control, data backup, and other technical measures to ensure the security and integrity of the information.
Storage Period: We will store your privacy information for the period required by laws and regulations and necessary to achieve the purpose of the service. When the storage period expires or the purpose of the service is achieved, we will promptly delete or anonymize your privacy information, unless otherwise stipulated by laws and regulations or required to be retained for public interest.
How to Transmit This Information
If your privacy information needs to be transmitted for business purposes, we will strictly comply with the provisions of relevant laws and regulations, meet the conditions for cross-border transmission, such as obtaining your explicit consent, passing the organization's security assessment, and undergoing personal information protection certification as required, and take security measures such as encrypted transmission and signing data processing agreements to ensure the security of information during transmission.
Introduction to Cookies
Purpose of Cookie Use: This website uses cookies to improve your user experience. Cookies allow us to identify your account, record your browsing preferences (such as page layout, language settings, etc.), avoid you repeatedly entering login information, and provide you with personalized product recommendations and services. Cookies can also be used to analyze website traffic and user behavior, helping us optimize website design and service quality.
Cookie Management: You can enable, disable, or delete cookies through your browser's settings. The settings may vary depending on the browser; please refer to your browser's help documentation. Please note that disabling cookies may affect your normal use of some functions of this website (such as inability to log in to your account or enjoy personalized recommendation services).
Third-Party Cookies: This website may allow third-party service providers (such as advertising service providers and data analysis service providers) to use cookies to collect your relevant information for services such as advertising push and data analysis. The use of third-party cookies is subject to their own privacy policies, and we assume no responsibility for them. You can learn about and manage their cookie usage through their respective channels.
Flash Cookies. Some features of our website may use local storage objects (or Flash cookies) to collect and store information about your browsing preferences and navigation on our website. Flash cookies are managed differently than browser cookies.
Your Rights
Right to Know: You have the right to request that we disclose certain information about the personal information we have collected and used in the past. Once we receive and confirm your request, we will disclose to you the categories and specific content of the personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose of collecting such information, the categories of third parties with whom we share such information, and information about any sales or disclosures of your personal information to third parties for commercial purposes.
Right to Access: You have the right to access your personal information, including account information, transaction records, browsing history, etc.
Right to Correction: If you find that your personal information is incorrect or incomplete, you have the right to request that we correct or supplement it. You can modify some information yourself through the account settings function, or contact us to submit a correction request. We will process it promptly after verification.
Right to Deletion: Under circumstances that comply with laws and regulations (such as when our collection or use of your information violates laws and regulations or exceeds the agreed scope, or when you no longer use our services and request the deletion of information, etc.), you have the right to request that we delete your personal information. You can submit a deletion request to us through the contact methods stipulated in this policy. We will delete the relevant information promptly after verification, or anonymize it.
Right to Withdraw Consent: You have the right to withdraw your consent to this policy, as well as your authorization for the collection, use, and sharing of specific information. You can withdraw your consent by ceasing to use this website and related services, canceling your account, or submitting a withdrawal request to us through the contact information provided in this policy. Please note that after withdrawing your consent, we will no longer collect or use your relevant information, but this will not affect the validity of information that we have legally processed based on your consent before the withdrawal of consent.
Right to Copy: You have the right to request that we copy your personal information to you in a reasonable form. You can submit a copy request to us through the contact information provided in this policy, and we will provide it promptly after verification.
Right to Complain and Report: If you believe that our collection, use, storage, transmission, or sharing of your personal information violates laws and regulations or the provisions of this policy, you have the right to file a complaint with us or report it to the relevant regulatory authorities.
Information Disclosure
Scope of Sharing: We will only share your privacy information with third parties within the scope permitted by laws and regulations, or when necessary to achieve the purpose of our services. The scope of shared information will be strictly limited to information necessary to achieve the purpose of our services, and will not exceed the necessary scope of sharing.
Sharing Method: We will sign data processing agreements or confidentiality agreements with third parties, clarifying the rights and obligations of both parties, requiring third parties to process your privacy information in accordance with our requirements and relevant laws and regulations, taking necessary security measures to protect information security, and prohibiting third parties from using the shared information for other purposes.
Sharing Targets: Primarily including third-party payment institutions that provide payment services to us, third-party logistics companies that provide logistics and distribution services, third-party technology service providers that provide technical support and data analysis services, and government departments or regulatory agencies that need to provide information to them to fulfill their legal obligations.
Exceptions: We may share your privacy information with third parties without your consent in the following circumstances: To comply with laws and regulations or respond to legitimate requests from judicial or administrative authorities; To protect our legitimate rights and interests, or to protect the personal safety, property, and other legitimate rights and interests of you, other users, or third parties from infringement; To share information after anonymization or de-identification, and the processed information cannot identify a specific individual; Other circumstances in which you have explicitly consented to or authorized us to share the information.
Purpose of Information Disclosure:
To complete the transaction process: Sharing your transaction and payment information with third-party payment institutions is to enable payment settlement and ensure the smooth completion of transactions; sharing your delivery and order information with third-party logistics companies is to arrange logistics and delivery to ensure timely receipt of goods.
To provide technical support: Sharing relevant information with third-party technical service providers is to obtain technical support, ensure the normal operation of this website, and optimize website functions and user experience, such as server maintenance, network security protection, and data analysis.
To fulfill legal obligations: Sharing your information with relevant departments as required by laws and regulations or by judicial or administrative authorities is to comply with legal obligations and cooperate with the investigations and supervision of relevant departments.
To protect legitimate rights and interests: Sharing information with relevant parties when necessary is to protect the legitimate rights and interests of us, you, or other parties, such as preventing and combating fraud, theft, and other illegal and irregular activities.
Privacy Data Processing Rules in Acquisition and Transfer Scenarios
In the event of a merger, acquisition, restructuring, division, asset transfer, business transfer, bankruptcy liquidation, or similar corporate change transaction, your privacy data may be transferred as part of the assets under the transaction to a third party involved in the transaction.
In the aforementioned situations, we will strictly fulfill the following obligations to protect your privacy rights:
* Prior Notification Obligation: Except as otherwise mandated by laws and regulations, or in special circumstances involving state secrets, public safety, or public interests, we will inform you of the basic details of the transaction, the identity information of the data recipient, the scope and type of data transfer, and other core content through reasonable and accessible means such as website announcements, in-site messages, and emails before the formal implementation of the transaction.
Obligation to Bind the Transferee: We will clearly stipulate in the relevant transaction agreement that the transferee must strictly comply with this privacy policy and the requirements of relevant national laws and regulations, and continue to use the same level of technical security measures and management processes as us, including but not limited to data encryption, access control, and security auditing, to ensure that your privacy data is continuously and effectively protected after the transfer.
Obtaining Consent Again for Changes: If the transferee subsequently intends to change the purpose, method, or scope of use of the privacy data processing stipulated in this Privacy Policy, it must obtain your explicit written or electronic consent separately again. Without your consent, the transferee may not unilaterally change the original processing rules.
Without your explicit authorization and written consent, we will not transfer, share, or disclose your privacy data to any third party in any form. The foregoing terms do not apply to the following exceptions: mandatory provisions or legal requirements of laws, regulations, judicial or administrative authorities; emergency situations such as maintaining national security, public interests, or protecting the life safety of natural persons.
We may also disclose your personal information in accordance with laws and regulations in the following specific circumstances:
Complying with Legal and Public Authority Requirements
To comply with applicable laws and regulations, relevant mandatory standards, or to respond to legal procedures such as subpoenas, court orders, investigation and evidence collection notices, and administrative penalty decisions issued by judicial, administrative, or supervisory authorities; or to meet the information retrieval and data reporting requirements of the government or regulatory agencies based on their statutory duties, we may disclose your personal information.
Enforcing Agreements and Maintaining Operational Order
To enforce our User Service Agreement, Privacy Policy, and other relevant agreement terms, and to ensure the normal operation of the platform, we may disclose your personal information. This includes, but is not limited to, scenarios such as billing calculation, payment collection, and identification and handling of breach of contract, in order to protect the legitimate rights and interests of us and all users.
Protecting Rights and Preventing Security Risks
When we have reasonable grounds to believe that disclosing your personal information is necessary and appropriate to protect the personal rights, property safety, or legitimate rights and interests of our customers, employees, partners, or other relevant parties; or to prevent, identify, investigate illegal and irregular activities such as fraud, money laundering, and cyberattacks, reduce credit risk, and maintain transaction security, we may exchange relevant information with other companies, organizations, or institutions and disclose your personal information.
You are prohibited from:
While using this website and related services, you are strictly prohibited from engaging in the following behaviors that infringe upon the personal information rights of others and disrupt the platform's privacy protection order:
You are prohibited from collecting, obtaining, storing, using, processing, or disseminating other users' personal information, privacy data, and derivative information in any form without their explicit authorization and legal basis.
You are prohibited from using the functions, interfaces, or operational channels of this website or related services to steal, spy on, disclose, tamper with, or resell other users' account registration information, identity verification information, transaction records, consumption preferences, contact information, and other sensitive information and privacy content.
You are prohibited from publishing, disseminating, or publicly disclosing text, images, audio, or video content containing other users' personal information without authorization; it is strictly prohibited to use other users' personal information to engage in illegal or irregular activities that violate laws, regulations, and public order and good morals, such as fraud, extortion, telephone harassment, SMS bombing, intimidation, and threats.
You are prohibited from using web crawlers, malicious code, plug-ins, or other technical means, or from interfering with, circumventing, or damaging this website's privacy protection mechanisms and data security systems through illegal methods such as fake registration, impersonation, or induced authorization. It is strictly forbidden to illegally intrude into the platform's servers or databases to steal others' private information.
You are also prohibited from engaging in any other behavior that violates local laws and regulations or infringes upon the privacy rights or personal information rights of others.
If you violate any of the above prohibitions, we reserve the right to take measures, including but not limited to warnings, account restrictions, account suspension, permanent termination of account privileges, and prohibition from registering for or using this platform's services again, depending on the severity of the violation. Furthermore, you will be solely responsible for all losses caused to this website, other users, or third parties by your violation, including but not limited to direct economic losses, legal costs, and compensation. If your violation constitutes a crime under local laws, we will immediately collect and secure relevant evidence and pursue your criminal liability according to law.
Data Security Guarantee
We always prioritize the security of users' personal information and have established and continuously improve a multi-layered, end-to-end information security system. This system aims to protect your personal information from accidental loss or damage, as well as unauthorized access, viewing, use, modification, copying, and disclosure.
Specific security measures are as follows:
Server Security Protection
All personal information you provide to us is stored in a secure server cluster protected by professional firewalls. We use strict network boundary isolation, hierarchical access control, and real-time intrusion detection and defense technologies to prevent unauthorized external access, prevent malicious attacks, and ensure the security and stability of the data storage environment.
Payment Information Encryption
For all payment transaction scenarios, we fully adopt SSL (Secure Sockets Layer) encryption technology to protect the data transmission link. When you enter sensitive payment information such as bank card numbers and payment passwords, the data is encrypted in real time to ensure that the information cannot be intercepted or cracked during transmission, effectively guaranteeing transaction security.
User Account Security Responsibility
Your information security also depends on your active cooperation and proper safekeeping. If you have successfully registered and gained access to your account on this website, you are responsible for the following account security:
You should properly safeguard your login username, password, and related identity authentication information, and must not disclose or share them with any third party;
It is recommended that you change your account password regularly, avoid using simple number combinations, birthdays, or other easily guessed passwords, and enable account security verification;
If you discover any abnormal logins or information leaks, please immediately contact customer service through the official channels of this website to apply for account freezing or information modification.
Disclaimer: It should be noted that, given the openness and complexity of internet data transmission, transmitting information over the internet is not absolutely secure. Although we have made every effort to adopt industry-leading security technologies and management measures, we still cannot completely guarantee the absolute security of your personal information transmission to this website.
You assume all risks associated with uploading, submitting, and transmitting any personal information. We are not responsible for any third party's illegal acquisition, use, or disclosure of your personal information through means such as circumventing this website's privacy settings or breaching security measures.
Minors Under 18
This website and related services are only available to adult users aged 18 and above. Service access is not available to any minors under the age of 18.
Minors under the age of 18 are strictly prohibited from registering accounts, placing orders, posting content, or performing any other actions on this website. They are also prohibited from providing any form of personal information to this website and related services, including but not limited to name, ID number, home address, contact number, email address, social media account, screen name, username, and other personally identifiable information.
We comply with relevant laws and regulations regarding the protection of minors' personal information and will not actively or intentionally collect, store, or use any minors' personal information. We have implemented age verification mechanisms during user registration and information submission to prevent minors from illegally using this website's services.
If, during our operations, we discover that we have unintentionally collected or received personal information of a minor without the prior explicit consent of the minor's parents or legal guardians, we will immediately initiate the process of deleting the minor's information: after verifying the ownership of the information, we will delete all personal information and related data records of the minor as soon as possible, and will not use this information for any commercial or non-commercial purpose, nor will we disclose or transfer it to any third party.
If you are the parent or legal guardian of a minor and believe that this website may inadvertently hold a minor's personal information, or discover that a minor has violated the rules by using this website's services and submitting personal information, please contact us promptly through the official customer service hotline, email address, or offline address published on this website. We will respond quickly and process your requests after verifying your identity and guardianship relationship, and will do our utmost to protect the minor's personal information rights.
Policy Updates or Changes
We reserve the right to update or change this policy from time to time based on changes in laws and regulations, business development needs, or technological upgrades. You should regularly check the latest version of this policy. Your continued use of this website and related services after this policy is updated or changed will be deemed as your acceptance of the updated or changed policy; if you do not agree to the updated or changed policy, you should immediately stop using this website and related services.
How to Contact Us
If you have any questions or suggestions regarding this policy, or need to exercise your related rights (such as accessing, correcting, or deleting personal information), or to file a complaint or report related issues, please contact our customer service.
