Terms & Conditions
These Terms and Conditions (hereinafter referred to as "these Terms") of Toiletju Website (hereinafter referred to as "this Website") aim to regulate the rights and obligations of this Website and its users (hereinafter referred to as "you") in the process of using the services of this Website and purchasing products. The purpose of these Terms is to protect the legitimate rights and interests of both parties, ensure the orderly operation of the services of this Website, and clarify the boundaries of the respective rights, obligations, and responsibilities of both parties. Before using any services provided by this Website or purchasing any products on this Website, you must carefully read and fully understand all the contents of these Terms. Your access to, browsing of, use of the services of this Website, or placing an order on this Website constitutes your full acceptance of all the provisions of these Terms. If you do not agree to any provision of these Terms, you should immediately stop accessing, browsing of, and using the services of this Website and purchasing products on this Website.
Concepts and Definitions
This Website: refers to the online website, mobile application, and related services operated and managed by us.
User: refers to a natural person, legal person, or other organization that completes the registration process as required by this Website, or accesses, browses, uses the services of this Website, or purchases products on this Website without registration (for services that can be used without registration).
Products: refers to all toiletries displayed and sold on this Website.
Services: Refers to all services provided by this website to users, including but not limited to product display, information inquiry, order submission, payment processing, logistics and transportation, after-sales service, and account management.
Content: Includes but is not limited to text, images, videos, audio, software, designs, and other information materials provided on the website or in its applications.
Intellectual Property: Refers to all intellectual property rights protected by law, including but not limited to copyright, trademark rights, patent rights, trade secrets, domain names, and other related rights.
Force Majeure: Refers to objective events that are unforeseeable, unavoidable, and insurmountable, preventing either party from performing its obligations under these terms, including but not limited to natural disasters (such as earthquakes, floods, and typhoons), war, strikes, riots, government actions, changes in laws and regulations, network failures, and technical failures.
Acceptance and Confirmation of Terms
Before using the services of this website, you should carefully read and understand all the provisions of these Terms. If you are a minor, you must obtain the consent and supervision of your legal guardian (parents or other guardians) before using the services of this website. Your use of the services of this website constitutes your and your legal guardian's acceptance of these Terms.
This website reserves the right to modify, supplement, or update these Terms from time to time. We may revise and update these Terms of Use at any time at our sole discretion. All changes will take effect immediately upon publication.
If you continue to use the services of this website after the effective date of the revised terms, it will be deemed that you have accepted the revised terms. If you do not agree to the revised terms, you should immediately stop using the services of this website.
Scope of Application These Terms and Conditions apply to all your interactions with this website during your access to, browsing of, use of the website's services, and purchase of products from this website.
If any specific service or product offered by this website has specific service rules (such as product details, payment rules, after-sales service rules, etc.), those specific rules shall prevail. In the event of any inconsistency between the specific rules and these Terms and Conditions, the specific rules shall prevail; where the specific rules do not provide for a specific matter, these Terms and Conditions shall apply.
Service Target Description
Users must comply with the laws, regulations, and policies of residence and where this website operates when using the services of this website.
You confirm that you have the legal capacity to enter into and perform these terms. If you are a natural person, you must have reached the legal age and have full civil capacity; if you are a legal person or other organization, you must have the legal person or other organizational status and the right to engage in the activities stipulated in these terms regarding the use of this website's services and the purchase of products.
This website has the right to refuse to provide services to users who do not meet the above service target requirements. If it is found that a user does not meet the requirements after providing services, this website has the right to cancel the user's account and terminate the service.
User Registration and Usage: To use some of the services offered by this website (such as placing orders or viewing order records), you must register an account on this website according to its registration requirements. When registering an account, you must provide true, accurate, complete, and valid information (including but not limited to your name, email address, and phone number), and promptly update this information when it changes. If you provide false, inaccurate, incomplete, or invalid information, this website reserves the right to refuse your registration. If this causes losses to this website or other users, this website has the right to suspend or terminate your account and refuse to provide you with related services.
You should set a secure password for your registered account and keep your account and password safe. You are responsible for all activities conducted through your account (including but not limited to placing orders, making payments, and modifying account information). If your account or password is leaked or used without authorization due to your own fault (such as improper safekeeping or disclosure to others), you shall bear the corresponding responsibility. If you discover that your account or password has been leaked, you should contact us immediately for assistance. This website will handle the matter according to relevant procedures, but this website shall not be liable for any losses caused by the leak or unauthorized use of your account or password before you notify this website.
You may not transfer, lend, or rent your account to others. If you violate these regulations and cause losses to this website or other users, you shall bear the corresponding responsibility.
If you need to cancel your account, please contact our customer service for processing. After the account is canceled, the rights and obligations corresponding to the account will terminate, but the responsibilities you should have borne for using the account before cancellation will not be eliminated.
This website has the right to verify your account information. If your account information is found to be false, inaccurate, incomplete, or invalid, or if your account usage violates these terms or relevant laws and regulations, this website has the right to suspend or terminate your account and take measures such as restricting or prohibiting the use of this website's services, and you shall bear the corresponding consequences.
User Conduct When using this website, you must not engage in the following activities:
Violating any applicable laws, regulations, or relevant national policies, or engaging in any illegal or criminal activities;
Infringing upon the intellectual property rights, reputation rights, privacy rights, portrait rights, or other legitimate rights and interests of this website, other users, or third parties;
Forging or altering information related to this website, or using technical means to interfere with or disrupt the normal operation of this website or other users' use of the service;
Stealing, unauthorized access to, disclosure of, or alteration of this website's data, user information, or other information;
Publishing, transmitting, disseminating, or storing any obscene, pornographic, violent, bloody, terrifying, insulting, defamatory, slanderous, discriminatory, or other inappropriate, illegal, or harmful content;
Publishing, transmitting, disseminating, or storing any content that may infringe upon the rights of others or violate public order and good morals;
Using this website to engage in any fraudulent, deceptive, or misleading activities, such as forging orders or defrauding funds;
Engaging in any behavior that may damage the reputation or interests of this website, or interfere with the normal operation of this website;
Other behaviors that violate these terms or are prohibited by this website.
When using the products or services provided by this website, you must not engage in the following activities: Using the products or services for illegal or criminal purposes; Using the products or services to infringe upon the legitimate rights and interests of others; Abusing the products or services to cause damage to this website, other users, or third parties; Modifying, disassembling, assembling, or altering the products without the permission of this website or the product manufacturer, thereby creating safety hazards or quality problems;
Other acts that violate relevant laws and regulations or these terms.
When posting information through your account, you must not engage in the following activities: Posting content that violates laws, regulations, rules, or relevant national policies; Posting obscene, pornographic, violent, bloody, terrifying, insulting, defamatory, discriminatory, or other inappropriate, illegal, or harmful content; Posting content that infringes upon the intellectual property rights, reputation rights, privacy rights, portrait rights, or other legitimate rights and interests of others; Posting false, misleading, or inaccurate information; Posting content promoting illegal activities such as pyramid schemes, gambling, or drugs; Posting content that interferes with the normal operation of this website or affects the user experience of other users;
Other behaviors that violate these terms or the relevant regulations of this website regarding information posting.
If you violate this provision, this website has the right to take measures such as deleting relevant content, suspending or terminating your account, restricting or prohibiting the use of this website's services, and will pursue your corresponding liability. You shall be liable for compensation if this causes losses to this website or other users.
This website provides users with the following main services:
Product Display and Information Inquiry: Detailed information on various products (including specifications, functions, prices, images, etc.) is displayed on this website for user convenience.
Order Submission and Processing: Online ordering services are provided, and user orders are processed according to relevant regulations (including order confirmation, payment verification, and shipment arrangement).
Payment Processing: Cooperation with third-party payment institutions provides users with various payment methods (such as credit card payment, online banking payment, etc.) for convenient payment completion.
Logistics and Transportation: Arrangements are made or cooperation is established with third-party logistics companies to provide product transportation services and product logistics information is tracked.
After-Sales Service: After-sales services such as product returns and exchanges, and consultation are provided in accordance with the website's after-sales service rules.
Account Management: Account management services such as account registration, login, information modification, and password reset are provided.
Other Services: Personalized product recommendations, shopping guidance, and other related services are provided based on user needs.
This website will strive to ensure the normal operation of services, but does not guarantee uninterrupted, timely, accurate, or error-free service. This website reserves the right to suspend or terminate some or all services due to technical upgrades, system maintenance, force majeure, or other legitimate reasons. This website shall not be liable for compensation if the suspension or termination of services is not caused by the website's intentional act or gross negligence and results in user losses.
This website reserves the right to adjust the type, scope, and content of services as needed for business development. If such adjustments involve significant changes to user rights, this website will notify users in advance in accordance with relevant regulations.
Payment Services
When purchasing products on this website, you should choose one of the payment methods supported by this website and complete the payment according to the payment rules and prompts. The currency used for payment is the currency specified by this website.
This website cooperates with third-party payment institutions to provide payment services. You should comply with the relevant regulations of the third-party payment institutions when making payments. This website is not liable for any losses caused by the third-party payment institutions (such as payment system failures, fund settlement delays, etc.), unless the loss is caused by the website's intentional act or gross negligence.
You should ensure that the funds used for payment are legal and that you have the right to dispose of them. If a dispute arises regarding payment funds due to your own reasons (such as freezing or recovery), you shall bear the corresponding responsibility and compensate this website for any losses incurred.
This website will verify the payment information you provide. After successful payment, this website will confirm the order and arrange for product shipment. If payment fails due to incorrect payment information, insufficient funds, or other reasons, the order will not be valid, and this website will not arrange shipment.
You confirm that the payment amount is consistent with the total order amount. If there is an error in the payment amount due to system errors or other reasons, you should immediately notify this website. This website will verify and process the issue promptly, and order processing may be suspended during the verification period.
Intellectual Property Rights
All intellectual property rights related to this website (including but not limited to copyrights of the website's content, design, layout, and logos, and patents and trademarks of the website's technology and software) belong to this website or its authorized rights holders. Without the written permission of this website or the relevant rights holders, you may not use, copy, reproduce, modify, distribute, transmit, display, perform, publish, license, or utilize the aforementioned intellectual property rights in any way.
The intellectual property rights of the products sold on this website (including but not limited to product design, trademarks, and patents) belong to the product manufacturers or relevant rights holders. This website only obtains the right to sell the products through authorization and does not transfer the intellectual property rights of the products to you. You must not infringe upon the intellectual property rights of the products when using them.
The content you publish on this website (such as comments) must be original or legally owned by you. You agree that this website has the right to use the aforementioned content in any way, including but not limited to use, copying, reproducing, modifying, distributing, transmitting, displaying, performing, and publishing, within the scope of the services provided, and you may not assert any rights against this website in this regard.
If you believe that the content on this website or the products sold on this website infringe upon your intellectual property rights, you may notify this website in writing and provide relevant evidence (such as intellectual property certificates, infringement certificates, etc.). Upon receiving the notification, this website will verify and handle the matter in accordance with relevant laws and regulations. If the infringement is confirmed, this website will take measures such as deleting the infringing content or removing the infringing products.
Trademarks
The company name, company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the company, its affiliates, or licensors. You may not use these trademarks without the company's prior written permission. All other names, logos, product and service names, designs, and slogans on this website are trademarks of their respective owners.
You may use this website only for lawful purposes and in accordance with these Terms of Use. You agree not to use this website to:
violate any applicable law or regulation in any way.
use, harm, or attempt to use or harm a minor in any way.
send or cause the sending of any advertising or promotional materials, including any spam, harassing mail, or any other similar solicitation.
impersonate or attempt to impersonate the Company, its employees, other users, or any other individual or entity.
engage in any other conduct that restricts or hinders the use or enjoyment of this website by others, or that we believe may harm the interests of the Company or users of this website, or subject the Company or users to liability.
urthermore, you agree not to:
Use this website in any way that would cause the website to become unusable, overloaded, damaged, or rendered unusable, or interfere with any other party's use of the website.
Use any robots, web crawlers, or other automated devices, programs, or means to access this website, including monitoring or copying any material on this website.
Without our prior written consent, you may not use any manual means to monitor or copy any material on the website, or for any other purpose not expressly authorized in these Terms of Use.
Use any equipment, software, or program that interferes with the proper functioning of the website.
Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technically harmful material.
Attempt to access, interfere with, damage, or disrupt any part of the website, the server storing the website, or any server, computer, or database connected to the website without authorization.
Attack the website through a denial-of-service attack or a distributed denial-of-service attack.
Otherwise, do not attempt to interfere with the proper functioning of the website.
Disclaimer
This website will strive to ensure the authenticity, accuracy, and completeness of the information displayed on the website (such as product information, service information, etc.), but makes no express or implied warranties in this regard. The information on the website is for reference only; you should make your own judgments and decisions when using it. This website shall not be liable for any losses caused by inaccurate or incomplete information, unless such loss is caused by the website's intentional or gross negligence.
This website does not guarantee the quality, performance, durability, or safety of the products sold on this website. If there are quality problems with the products, you can contact this website for handling in accordance with the after-sales service rules.
This website shall not be liable for any losses caused by force majeure, including but not limited to losses caused by natural disasters, war, strikes, riots, government actions, changes in laws and regulations, network failures, technical failures, etc.
This website shall not be liable for any losses caused by third-party reasons (such as third-party payment institutions, logistics companies, etc.), unless such loss is caused by the website's intentional or gross negligence in selecting or cooperating with third parties.
You are solely responsible for any risks and losses incurred due to your own actions (such as improper account use, inadequate password protection, providing incorrect information, or improper product use).
If this website contains links to third-party websites and resources, these links are provided solely for your convenience. This includes links in advertisements, such as banner ads and sponsored links. We have no control over the content of these websites or resources and are not liable for their content or any loss or damage you may suffer as a result of using them. If you decide to access any third-party websites linked to this website, you assume full risk and comply with the terms and conditions of those websites.
The maximum liability for any direct losses incurred by you due to this website's violation of these terms shall not exceed the total order amount corresponding to such loss. This website shall not be liable for any indirect losses incurred by you (such as lost profits, lost business opportunities, etc.).
Compensation and Liability
If you violate these Terms or applicable laws and regulations, causing losses to this website, other users, or third parties, you shall bear full liability for compensation, including but not limited to direct losses, indirect losses, litigation costs, attorney fees, investigation and evidence collection costs, etc.
If you infringe upon the intellectual property rights of this website or a third party, you shall immediately cease the infringing act, eliminate the impact, and compensate for the corresponding losses in accordance with applicable laws and regulations and the provisions of these Terms.
If your violation of these Terms results in this website being sued by a third party or subject to administrative penalties, you shall actively cooperate with this website in handling the relevant matters and compensate this website for all losses incurred as a result (including but not limited to compensation, fines, litigation costs, attorney fees, etc. paid to third parties).
If this website causes you losses due to intentional misconduct or gross negligence in the performance of these Terms, this website shall bear corresponding liability for compensation in accordance with the provisions of these Terms.
Applicable Law
The operation of this website, the interpretation and enforcement of these Terms of Use, and all matters arising from your access to or use of this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, excluding its conflict of laws rules.
Shipping Policy
This website provides international shipping services. You can choose a suitable shipping method when placing your order. The specific shipping method and corresponding costs are subject to the information displayed on the website when you place your order.
You should provide an accurate and complete delivery address, contact person, and contact information. You shall bear the corresponding responsibility if the product cannot be delivered on time or is lost due to an incorrect or incomplete delivery address provided by you. If you need to modify the delivery information after placing an order, you should notify this website in a timely manner. This website is not responsible if modifications cannot be made due to order progress reasons (such as products already being shipped).
Delivery time is an estimated time provided by this website or the logistics company and is for reference only. Actual delivery time may be affected by factors such as logistics transportation, customs clearance, and force majeure. This website is not liable for any losses caused by delivery delays unless the delay is caused by the website's intentional or gross negligence.
When shipping across borders, products may be subject to customs inspection and taxation procedures in the destination England. You shall bear the relevant customs duties, taxes, and other fees (if any) incurred during the customs clearance process. This website is not liable for any losses caused by your failure to pay relevant fees on time or to complete customs clearance procedures in a timely manner. For detailed shipping information, please refer to the shipping policy.
Privacy Policy This website values the protection of your personal information. The collection, use, storage, and disclosure of your personal information by this website are governed by this website's Privacy Policy. You can view the details of this website's Privacy Policy.
Refund Policy This website has detailed regulations regarding returns and refunds. You can view the details of this website's Refund Policy.
Disputes and Arbitration
Any dispute arising between you and this website in the performance of these Terms shall first be resolved through friendly negotiation.
If negotiation fails, either party may submit the dispute to an arbitration institution agreed upon by both parties, in accordance with the arbitration rules of that institution. The place of arbitration shall be the location of this website. The arbitral award shall be final and binding on both parties.
If no arbitration institution is agreed upon or the agreed arbitration institution is invalid, either party may bring an action in a people's court with jurisdiction in the location of this website.
During the dispute resolution process, except for the disputed part, both parties shall continue to perform the other provisions of these Terms.
Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitration institution with jurisdiction for non-compliance with applicable laws and regulations or for other reasons, the validity, legality, and enforceability of the other provisions of these Terms shall not be affected in any way. Such invalid, illegal, or unenforceable provision shall be deemed deleted, and the parties shall negotiate to formulate an alternative provision that is consistent with the original intent of these Terms and complies with applicable laws and regulations. If negotiation fails, the court or arbitration institution shall render a judgment or award based on the principle of fairness and applicable laws and regulations.
Final Interpretation Right
Unless otherwise stipulated by laws and regulations, this website reserves the right to the final interpretation of these Terms. If you have any questions about these Terms, please contact this website through the contact information specified in these Terms.
Policy Updates or Changes
This website reserves the right to update or modify these Terms from time to time in accordance with changes in laws and regulations, industry standards, or business needs. We recommend that you regularly check the latest version of these Terms.
If you continue to use the services of this website after these Terms are updated or modified and take effect, it will be deemed that you have accepted the updated or modified Terms. If you do not agree to the updated or modified Terms, you should immediately stop using the services of this website and, if necessary, cancel your account.
How to Contact Us
If you have any questions, suggestions, or complaints about these Terms, the services or products of this website, please contact our customer service.
Other Supplements
The headings in these Terms are for convenience of reading and understanding only and shall not be used to interpret the meaning of any provision.
The website's failure to exercise or delay in exercising any right under these Terms shall not be deemed a waiver of such right; the website's exercise of any right shall not affect its exercise of other rights.
Based on these Terms, you and this website have a contractual relationship between independent entities. There is no agency, partnership, joint venture, or employment relationship between you and this website.
These terms are effective from the date of this website's announcement. Your use of this website's services or purchase of products on this website prior to this announcement are also subject to these terms.
